• IT Support Lead - Tier II

    Job Locations US-UT-Salt Lake City | US-UT-Salt Lake City
    Job ID
    2018-1817
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The Tier II support Lead provides direct technical hands-on administration and support of corporate IT enterprise infrastructure and core data systems.  This is a dynamic role with emphasis on meeting growing needs for a multi-site Healthcare environment.

     

    Location: 1141 East 3900 South 

                    Salt Lake City, UT 84124

     

    Hours: M- F 8am - 5pm, plus some oncall availabilty 

     

    Benefits: Yes....Valley provides a generous benefits package including health and dental, health savings plans and an Employee Assistance Program. Other important benefits include 401K, life and disability insurance plans, tuition reimbursement, paid time off, flexible spending plans and paid holidays.

    Responsibilities

    Specific job duties include but are not limited to:

    Provide application tier 1 and tier 2 support for core systems.

    • Provide onsite and remote troubleshooting assistance and management for corporate users
    • Provide specialized one off project support for on-going IT initiatives.
    • Provide Technology development and evaluation for enterprise organization.
    • Integrate with other IT staff and provide support and technical expertise.
    • Be a team player and be results focused.
    • Work effectively with multiple end users, and be customer service oriented.
    • Ability to work under pressure, within deadlines, in a complex demanding environment.

    Experience in a majority of the following technologies and systems:

    Email, Windows Networks, Printing Services, Microsoft Office, Office365, Windows Server , VMware, Vsphere, RDP, Parallels 2x, Linux, Remote administration, SSH Telnet, Sophos, Shoretel, HIPAA, RAID, SFTP, Skype for Business, SmartSheets, SolarWinds

    Qualifications

    Minimum Education: Associates Degree in Information Technology or related field. Experience may be substituted for degree.
    Minimum Experience: 3 years’ experience in an hands on IT systems support role.
    Preferred Skills
    Preferred skills: Healthcare IT, MCITP, MCSE, MCSA, VCP6-DCV

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