EHR Support Manager

US-UT-Salt Lake City
Job ID
2017-1615
# of Openings
1
Category
Information Technology

Overview

The EHR support manager is the liaison between the technical development, management and maintenance of our enterprise EHR (electronic health record) system and support for our company users. The ideal candidate will have an optimal mix of customer service skills, healthcare experience, and IT/technical troubleshooting abilities.

You want to work for a company that is both innovative and cutting edge. Valley Behavioral Health is that company. We are leaders in the field using the most modern technological advances and research driven practices. More importantly, you want to work for a company that is constantly pursuing the most integrative treatment modalities to address the psychiatric, addiction, and developmental challenges that our clients face. 

Several years ago we decided not to rest on our laurels and dig in to take our company to the next level. This has yielded very successful new business development that has furthered our ability to serve a variety of clients and client needs. Check us out – thousands do every month. We are looking to hire people who want to grow themselves and their careers. We are a people powered organization. Our employees and our open and thriving culture define us. Let us be the best place you’ll ever work!

This position will be ultimately responsible for all EHR support to front-end users, writing technical documentation and will assist in project management, setting development priorities, and testing/build validation. This is a dynamic role with emphasis on meeting growing needs for a multi-site Healthcare environment.

 Location: 1141 East 3900 South Salt Lake City, UT 84124 (plus on-site)

Hours: M- F 8am - 5pm, plus some on-call availability

Starting Pay: $50K/annually (Depending on Experience)

Benefits: Yes....Valley provides a generous benefits package including health and dental, health savings plans and an Employee Assistance Program. Other important benefits include 401K, life and disability insurance plans, tuition reimbursement, paid time off, flexible spending plans and paid holidays.

Responsibilities

Key elements for success include:

  • Supporting, managing, maintaining EHR/MRH enterprise system.
  • Custom software application testing, requirements gathering, end user training and communication
  • Working in an agile SCRUM team with short sprints and high deliverables
  • Running SQL queries, maintaining support documentation and performance metrics.
  • Working knowledge of project management and execution of multiple projects.
  • Integrate with other IT staff and provide support and technical and application expertise.
  • Be a team player and be results focused.
  • Work effectively with multiple end users, and be customer service oriented.
  • Ability to work under pressure, within deadlines, in a complex demanding environment.

Qualifications

Experience in a majority of the following technologies and systems:

Agile software development, HIPAA, SCRUM team, MS Project, Visio, Project, Dell Spotlight, New Relic, cloud EHR/MHR, Medical Records

Minimum Education: Bachelor’s Degree in Computer Science or related field. Experience may be substituted for degree.

Minimum Experience: 3 years’ experience with heavy involvement in the managing, support or maintenance of an EHR system.

Preferred skills: Healthcare IT, SCRUM, SQL

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