Communications Center Manager

US-UT-Salt Lake City
Job ID
2017-1604
# of Openings
1
Category
Management

Overview

Seeking: The elite, dedicated, and incredibly driven talent. Do you fit the bill? Then by all means, please continue.

 

You want to work for a company that is both innovative and cutting edge.  Valley Behavioral Health is that company.  We are leaders in the field using the most modern technological advances and research driven practices. 

 

 

More importantly, you want to work for a company that is constantly pursuing the most integrative treatment modalities to address the psychiatric, addiction, and developmental challenges that our clients face. Several years ago we decided not to rest on our laurels and dig in to take our company to the next level.  This has yielded very successful new business development that has furthered our ability to serve a variety of clients and client needs. 

 

 

Check us out – thousands do every month.  We are looking to hire people who want to grow themselves and their careers.  We are a people powered organization. Our employees and our open and thriving culture define us. Let us be the best place you’ll ever work!

 

We are looking to hire a talented individual to manage our Communications Center in downtown Salt Lake City. This full-time role is critical in overseeing our call center to ensure that our clients and their family members are met with outstanding customer service to help serve their individual needs, each and every time. This is a team of caring professionals who take pride in doing the job exceptionally well.

 

Location:  1020 South Main Street, SLC, UT  84101

 

Schedule:  Monday - Friday 40hours/week (flexibility required)

 

Pay: Commensurate with experience

 

Benefits: Yes…Valley provides a generous benefits package including Health and Dental insurance, Paid time off, paid holidays, health savings plan, Employee assistance program, tuition reimbursement, 401K and Roth IRA and Long and Short-Term Disability. 

Responsibilities

  • Planning and implementing call center strategies and daily operations
  • Managing the team of Office Specialists which includes; administering a schedule, training, coaching, setting expectations, disciplining and other duties as required.
  • Maintains and improves call center operations by monitoring performance, identifying areas for improvement and quality assurance.
  • Work with department Director to ensure call center financial objectives are maintained and/or adjusted as necessary
  • Interact with internal and external clients in a professional and courteous manner 
  • Assisting the clinical staff with support functions as needed

 

Qualifications

  • High School Diploma or GED required (Bachelor’s Degree is preferred)
  • 4 years of call center leadership required
  • Preference given to those with experience in a medical or physician’s office
  • MS Word and Excel programs must be impeccable
  • Expert organization and communication skills are essential
  • Professional-conduct via phone, email and in person  
  • Must be creative and a self-motivated leader
  • Must be at least 21 years old
  • Bilingual Spanish/English preferred

 

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