Team Lead

Job ID
# of Openings
Direct Care


Are you a natural Leader?

We’re looking for energetic and inspirational Team Leads to support the company's vision of providing outstanding service to positively impact the lives of our clients. And that takes outstanding leaders to do so! This could be your chance to use your skills and expertise to help motivate and lead a team of caring professionals. If you strive for nothing but excellence, we will help you find a home on a Valley team that is right for YOU!

Locations: Various locations in Salt Lake, Davis, Summit, Tooele and Utah counties

Schedule: M-F – with some flexibility required

Pay: Commensurate with experience

Benefits for Full Time Employees: Yes…Valley provides a generous benefits package including retirement/savings, health and dental, health savings plans and an Employee Assistance Program. Other important benefits include life and disability insurance plans, tuition reimbursement, paid time off, sick leave, flexible spending plans and paid holidays.


  • Supervision/Staffing
  • Workload Management
    • Ensure appropriate service level for reduced case load (50%)
  • Cross Training
    • Oversee referral, intake, and coordination of care
    • Train staff on policies and procedures
  • Staffing
    • Ensure appropriate staffing ratios and communication with all shifts
    • Work collaboratively with Valley Human Resources department in recruitment/hiring process           
  • Regulatory Oversight and Compliance
  • Work with Team Leads and Program Manager to ensure compliance with all related and applicable regulatory requirements, including but not limited to:
    • Grants
    • Licensing
    • Audits
    • Property Management
    • Medicaid
  • Manage shift reports and ensure documentation is properly entered into the Electronic Health Record (EHR)
  • Implement and monitor principles and practices outlined in “Golden Thread” guideline    
  • Stakeholder/Employee Satisfaction
  • Monitor employee satisfaction and engagement levels collaboratively with Program Manager and deploy applicable plans for improvement
  • Interact with internal and external customers in full alignment with Valley’s core values and vision statement
  • Maintain active Slack presence and profile and promote usage with all assigned staff
  • Maintain daily “standing” huddles with direct reports to ensure smooth operation of team
  • Attend weekly 1:1 with Program Manager, and report collaboratively developed KPI’s
  • Ensure no less than 100% employee saturation within a seven day period
  • Congruence to Culture
  • Participate in all opportunities offered for Leadership Development and coaching to ensure constant growth and development personally and of team supervised


  • Four or more years’ experience working in the behavioral health field
  • Prior experience supervising others, preferred
  • Proficient in Microsoft Office with the ability to learn new software programs quickly
  • Exceptional customer service skills, both written and verbal
  • Ability to multi-task and complete various business/clinical projects within deadlines
  • Work as part of dynamic and fast-paced team


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