IT Support Tech

US-UT-Salt Lake City | US-UT-Salt Lake City
Job ID
2016-1463
# of Openings
2
Category
Information Technology

Overview

The IT Tech Support provides direct, technical hands-on administration and support of corporate IT enterprise infrastructure and core data systems. This is a dynamic role with emphasis on meeting growing needs for a multi-site Healthcare environment. A great “can-do” attitude and top-notch customer service skills are essential for the success of this role!

You want to work for a company that is both innovative and cutting edge. Valley Behavioral Health is that company. We are leaders in the field using the most modern technological advances and research driven practices.

More importantly, you want to work for a company that is constantly pursuing the most integrative treatment modalities to address the psychiatric, addiction, and developmental challenges that our clients face. Several years ago we decided not to rest on our laurels and dig in to take our company to the next level. This has yielded very successful new business development that has furthered our ability to serve a variety of clients and client needs.

Check us out – thousands do every month. We are looking to hire people who want to grow themselves and their careers. We are a people powered organization. Our employees and our open and thriving culture define us. Let us be the best place you’ll ever work!

Location: 1141 East 3900 South Salt Lake City, UT 84124 Hours: M- F 8am - 5pm, plus some on-call availability

Starting Pay: $15/hour

 

Benefits:   Yes…Valley provides a generous benefits package including Health and Dental insurance, Paid time off, paid holidays, health savings plan, Employee assistance program, tuition reimbursement, 401K and Roth IRA and Long and Short-Term Disability. 

Responsibilities

Specific job duties include but are not limited to:

  • Provide application tier 1 support for core IT systems for both hardware: desktop p.c’s, VOIP phones, Cell phones, laptops, printers, network and software: email, Microsoft office, RDP, EMR software, Windows 8, Windows 10, OSX, IOS, Android, Linux
  • Provide onsite and remote troubleshooting assistance for corporate end users
  • Document activities in help desk ticketing system
  • Provide specialized one off project support for on-going IT initiatives
  • Integrate with other IT staff and provide support and technical expertise
  • Be a team player and be results focused
  • Work effectively with multiple end users, and be customer service oriented
  • Ability to work under pressure, within deadlines, in a complex demanding environment

Qualifications

  • Experience in a majority of the following technologies and systems:

    Email, Windows Networks, Printing Services, Microsoft Office, Office365, Windows Server, VMware, Vsphere, RDP, Parallels 2x, Linux, Remote administration, SSH Telnet, Sophos, Shoretel, HIPAA, RAID, SFTP, Skype for Business, SmartSheets, SolarWinds

  • Minimum Education: Associates Degree in Information Technology or related field. Experience may be substituted for degree.
  • Minimum Experience: 1 years’ experience in an hands on IT system’s support role.
  • Preferred skills: Healthcare IT, MCITP, MCSE, MCSA

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